Returns

At Marcavoletti, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy explains your rights and responsibilities regarding returns, refunds, and exchanges in accordance with applicable consumer protection standards in the United States, United Kingdom, Europe, Australia, and New Zealand.

1. Eligibility for Returns and Refunds

We accept returns or refund requests for most physical products within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it
• Be in its original packaging
• Include valid proof of purchase, such as your order number or receipt

The following items are generally not eligible for return or refund:

• Gift cards
• Final sale or clearance items clearly marked as such at the time of purchase
• Items that are not in their original condition or have missing parts
• Personalized or custom-made items, unless defective
• Hygienic items that have been opened

2. Additional Rights by Region

United Kingdom & European Union

If you are a consumer in the UK or EU, you may have a statutory right to cancel your order within 14 days of receiving the goods, without providing a reason.

• You must notify us within 14 days of receiving your order.
• You must return the goods within 14 days after notifying us.
• Unless the goods are defective or local law provides otherwise, you are responsible for the return shipping costs.
• Refunds will generally be issued within 14 days of receiving the returned goods or receiving evidence that they have been sent back, subject to applicable consumer laws.

These statutory rights are separate from our voluntary 30-day return policy.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, repair, or refund where required by law, including in cases involving a major failure. For minor failures, you may be entitled to have the goods repaired or replaced.

New Zealand

Nothing in this policy excludes, restricts, or limits your rights under the Consumer Guarantees Act 1993.

3. How to Initiate a Return or Refund

To begin a return or refund request, please contact our support team:

Email: fgodeken@icloud.com
Returns Address: Provided by email

Please wait for confirmation and return instructions before sending any item back. Items returned without prior authorization may not be eligible for a refund.

4. Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved, the refund will be issued to your original payment method within 7–14 business days, depending on your bank or payment provider.

Refunds generally cover the product purchase price only, unless the item was defective, damaged, sent incorrectly, or applicable consumer law requires otherwise.

Original shipping costs are generally non-refundable unless required by applicable law.

5. Exchanges

We replace items only when they are:

• Defective
• Damaged upon arrival
• Incorrectly sent

To request an exchange, contact fgodeken@icloud.com with your order number, a description of the issue, and clear photos of the product within 14 days of receiving your order.

6. International Orders

For international orders:

• Defective or incorrect items: We cover reasonable return shipping costs where applicable.
• Change of mind: The customer is responsible for return shipping costs unless applicable law provides otherwise.
• Duties, customs fees, and import taxes: These are generally non-refundable unless required by applicable law.

If a package is undeliverable and returned to us because of a refused delivery or an incorrect/incomplete shipping address provided by the customer, we may deduct applicable original shipping costs and reasonable re-shipping or handling fees where permitted by law.

7. Disputes and Chargebacks

Before filing a chargeback or payment dispute, we kindly ask that you contact our support team first. We will do our best to resolve your concern quickly and fairly.

8. Changes to This Policy

We reserve the right to update this Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Email: fgodeken@icloud.com